Privacy Policy

The controller responsible for personal data processed on this website is:

Freightable GmbH
Barmbeker Str. 75
22303 Hamburg, Germany

Email: admin@freightable.ai

Freightable GmbH is not legally required to appoint a Data Protection Officer under Art. 37 GDPR and § 38 BDSG. For all data protection inquiries, please contact us directly at admin@freightable.ai.

3.1 Demo request form

When you submit a demo request, we collect: full name, company name, work email address, phone number (optional), company size, and any information you provide in the free-text field.

Submitting the form sends two emails: a notification to our team containing the details you entered, and a confirmation to the email address you provided, summarising your request.

Purpose: To respond to your demo request and schedule a demonstration of our platform.

Legal basis: Art. 6(1)(b) GDPR — processing is necessary for the performance of pre-contractual measures at your request.

Is providing the data required? You are under no legal or contractual obligation to provide this data. Name, company, work email and company size are marked as required because we cannot process your request without them; all other fields are optional.

Retention: 24 months from submission, or until you request deletion. If a customer relationship develops, data is retained for the duration of the contract plus the applicable statutory limitation period (§§ 195 ff. BGB — generally 3 years).

3.2 Email contact

If you contact us by email (admin@freightable.ai), we process the personal data contained in your message — typically name and email address — and any additional information you choose to share.

Purpose: To respond to your inquiry.

Legal basis: Art. 6(1)(f) GDPR — our legitimate interest in responding to inbound communications. Where your message concerns a pre- or post-contractual matter, Art. 6(1)(b) GDPR applies.

Retention: 3 years from the date of the last exchange, unless a longer statutory retention period applies.

3.3 Website delivery and server logs

When you visit our website, our hosting provider (see Section 4.1) necessarily processes technical data to deliver the pages to your browser: your IP address, the date and time of the request, the requested URL, the referring URL, and your browser and operating system.

If sending a demo request email fails, a technical error message is written to the hosting provider's function logs so that we can identify and fix the problem.

Purpose: To deliver the website, ensure its security and correct functioning, and detect and prevent abuse.

Legal basis: Art. 6(1)(f) GDPR — our legitimate interest in operating a secure and functional website.

Retention: These logs are kept by the hosting provider only for as long as needed for the purposes above, in line with its data retention policies. We do not use them for any other purpose or combine them with other data.

3.4 Fonts

All fonts used on this website are hosted on our own servers. When you visit the website, no connection is made to Google Fonts or any other external font provider.

We use the following service providers. Each processes personal data only on our behalf and according to our instructions (Art. 28 GDPR).

4.1 Hosting

This website is hosted by Netlify, Inc., 512 2nd Street, Suite 200, San Francisco, CA 94107, USA. Netlify processes the data described in Section 3.3, and the demo form submissions it relays to our email provider, under its Data Processing Agreement, which forms part of our contract with Netlify.

Data may be processed in the United States. Netlify is certified under the EU-U.S. Data Privacy Framework, on which transfers are based (Art. 45 GDPR). Should that framework cease to apply, transfers are covered by the EU Standard Contractual Clauses (Commission Implementing Decision (EU) 2021/914) incorporated in Netlify's Data Processing Agreement (Art. 46(2)(c) GDPR).

4.2 Email delivery

Emails triggered by the demo request form — our internal notification and your confirmation message — are sent through SparkPost's EU service. SparkPost EU is hosted entirely within the European Union; the content of these messages is processed and stored in the EU. The data transmitted is limited to the details you entered in the form.

4.3 Email hosting

Our business email, including the inbox that receives demo request notifications and messages sent to admin@freightable.ai, is hosted with Microsoft 365. Where Microsoft processes data outside the EU/EEA, transfers are covered by the EU Standard Contractual Clauses incorporated in Microsoft's Data Protection Addendum (Art. 46(2)(c) GDPR).

4.4 Internal team

Demo inquiry data is shared only with members of the Freightable team directly responsible for handling the inquiry. We do not sell, rent, or otherwise transfer your personal data to third parties for their own marketing purposes.

4.5 No analytics or social media plugins

This website does not use analytics tools (such as Google Analytics or similar), advertising networks, social media plugins, or embedded third-party content. No tracking of visitor behaviour is performed beyond the server logs described in Section 3.3.

This website does not set any cookies.

When you close the privacy notice at the bottom of the page, your browser stores the entry freightable-privacy-notice-v1 in its local storage so that the notice is not shown again. This entry contains no personal data, is never transmitted to us, and stays on your device until you clear your browser data. Storing it is strictly necessary to provide the notice as you have requested it and does not require consent (§ 25(2) no. 2 TDDDG).

All connections to this website are encrypted using TLS (recognisable by "https://" in your browser's address bar), and browsers are instructed to always use an encrypted connection (HTTP Strict Transport Security). Data you submit through the demo request form is therefore transmitted in encrypted form. We take appropriate technical and organisational measures to protect your data (Art. 32 GDPR).

Under the GDPR you have the following rights with respect to your personal data:

• Right of access (Art. 15 GDPR): You have the right to obtain confirmation as to whether personal data concerning you is being processed, and to receive a copy of that data.
• Right to rectification (Art. 16 GDPR): You have the right to have inaccurate personal data rectified and incomplete data completed.
• Right to erasure (Art. 17 GDPR): You have the right to have your personal data erased where one of the conditions in Art. 17(1) applies and no exception under Art. 17(3) applies.
• Right to restriction of processing (Art. 18 GDPR): You have the right to restrict the processing of your personal data in the circumstances set out in Art. 18(1).
• Right to data portability (Art. 20 GDPR): Where processing is based on consent or on a contract and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format.
• Right to object (Art. 21 GDPR): See Section 8.
• Right to withdraw consent (Art. 7(3) GDPR): Where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of processing before withdrawal. Note: this website does not currently process data on the basis of consent.

To exercise any of these rights, please contact us at admin@freightable.ai.

Where we process your personal data on the basis of our legitimate interests (Art. 6(1)(f) GDPR) — this applies to email contact (Section 3.2) and to website delivery and server logs (Section 3.3) — you have the right to object to that processing at any time on grounds relating to your particular situation.

If you object, we will no longer process the data concerned unless we can demonstrate compelling legitimate grounds that override your interests, rights and freedoms, or the processing serves the establishment, exercise or defence of legal claims. To object, an informal message to admin@freightable.ai is sufficient.

If you believe that the processing of your personal data infringes the GDPR, you have the right to lodge a complaint with the competent supervisory authority. The supervisory authority for Freightable GmbH is:

Hamburgische Beauftragte für Datenschutz und Informationsfreiheit (HmbBfDI)
Ludwig-Erhard-Str. 22, 20459 Hamburg
Email: mailbox@datenschutz.hamburg.de
Website: datenschutz.hamburg.de

You may also lodge a complaint with the supervisory authority of your country of habitual residence or place of work.

We do not engage in automated decision-making, including profiling, that produces legal effects or similarly significant effects concerning any individual (Art. 22 GDPR).

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The date at the top of this page indicates when it was last revised. We encourage you to review this policy periodically.